Please, keep in mind that YOU HAVE ALREADY ACCEPTED our Return & Refund & Exchange Policies during placing your order.
We kindly ask you to order product(s) only you hope to keep, rather than placing many pieces with the expectation of returning most of them like in non-tango online shopping world.
Almost, every product is handmade, and the production is limited based on materials or design. As, you may guess it is not possible for us to work like big fashion companies who can afford to return/refund/exchange all the orders have been placed.
We don’t accept any refund requests for any reason because of the taxes, tariffs, excise charges, duties & transportation costs.
We are not responsible for lost packages. The cost of expedited shipping to you for the original order (if applicable) is not subject to refund.
However, ESTRELLA TANGO SHOES applies and believes in The Consumer Protection Law. We may exchange your order subject to the conditions set forth below.
If there is a missing item with your delivery. In this case, customer must inform us by sending an email to info@estrellatangoshoes.com and after reviewing our records. We will send the missing product free of charge of the delivery cost. In other hand, Customs, Duties, and other costs should be paid by the customer as usual.
In case we have send a different product then customer’s order. We will ask customer to send the mismatching shoes to our headquarters in Istanbul with the receipt and the exact packaging in which they arrived.
- Please be aware that shoes must be returned with their original designer packaging. Shoes exchanged without their original boxes will not be accepted. Therefore, we strongly advise all customers to check products thoroughly upon delivery before removing any attached tags and before disposing of any original packaging.
- To exchanges shoes the return of the shoes in unworn conditions may be accepted within 14 business days from their delivery and with an email sent to info@estrellatangoshoes.com describing the reason for the return.
- Non-faulty items that have been worn and had their sole protection removed will not be exchanged.
- After receiving the shoes, our production department will examine the pair and if there is no damage and the pair is still good for reselling, we will accept the return and send the replacement shoes.
In case we have send shoes, which have manufacturing defects. Keep in mind that the product you bought is a handmade product. So, its normal to have slight imperfections in the items we produce. Please do not confuse imperfections with defects. We define missing parts or torn products as defects. Thanks to our careful quality check process its less probable (%0,23) to send a product with defects. But in case, if you encounter a defect in our product. We will ask customer to send the mismatching shoes to our headquarters in Istanbul with the receipt and the exact packaging in which they arrived.
- Please be aware that shoes must be returned with their original designer packaging. Shoes exchanged without their original boxes will not be accepted. Therefore, we strongly advise all customers to check products thoroughly upon delivery before removing any attached tags and before disposing of any original packaging.
- To exchanges shoes the return of the shoes in unworn conditions may be accepted within 14 business days from their delivery and with an email sent to info@estrellatangoshoes.com describing the reason for the return.
- Products which are not in the same condition as they were at the time of delivery, or which have been used beyond the mere opening of the package shall not be exchanged. So, items that you want to return shouldn’t been worn and had their sole protection intact. Otherwise, they will not be exchanged.
- After receiving the shoes, our production department will examine the pair and if there is no damage and the pair is still good for reselling, we will accept the return and send the replacement shoes.
UTKU KÜLEY AKADEMİ ORGANİZASYON reserves the right to refuse returns of any merchandise that does not meet the above return requirements in UTKU KÜLEY AKADEMİ ORGANİZASYON’s sole discretion. This policy is in addition to and does not affect consumers’ rights under any applicable law.